COVID-19 Information

UPDATE: 01/07/2020, 3:55 PM

MEDIA RELEASE: Council Facilities to Reopen
MEDIA RELEASE: Council Plan to Close Container Exchange Due to COVID-19
MEDIA RELEASE: COVID-19 Response Group Formed

Council is closely monitoring the current COVID-19 pandemic and implementing responses in accordance with Federal and Queensland Government guidelines. It is the intent of Council to take appropriate precautions in a reasonable manner to ensure that the potential and actual risks relating to the transmission of the COVID-19 virus are managed effectively, efficiently and transparently.


As of Saturday, May 16, all Council parks (including those with play equipment) have been reopened to the public.

These include:

  • Family Fun Park
  • Mount Isa Skate Park
  • Playway Park
  • Quota Park
  • Ron McCullough Park

Visitors to these facilities are reminded of the requirement to practise social-distancing at all times.

We also advise that if visitors would like to use the play equipment at the parks to ensure that they bring hand sanitiser with them for use before and after use.

The two off-leash dog parks - at Edna Medley Park in Sunset, and at Norm Smith Park in Mornington - are also open to the public, having been reopened on Friday, May 1, 2020.

Splashez Aquatic Centre

Splashez will reopen on Saturday, July 11, and will be observing winter opening hours until September 1:

  • Monday to Friday: 2pm - 7pm
  • Saturdays and Sundays: 10.30am - 5.30pm

For more information, please call Splashez on 4743 2137.

Visit the Splashez Facebook page

City Library

The Library reopened on Monday, May 18. Please note, as of Monday, July 13, its new temporary operating hours are 9.30am to 5.30pm, Monday to Friday.

As of this date, the entire main floor of the Library, including the children's area, will be open to patrons.

Please note that no programs, including Storytime or the Toy Library, will be held at the present time.

The Library offers a “click-and-collect” service, where patrons are able to reserve books online from the Council’s website and pick them up in person at the Library customer service area.

Alternatively, the Library's in-house catalogue computer is available, allowing patrons to choose their books before a Library staff member collects it for them.

Patrons are reminded that they need to practise good hand hygiene and are urged to use the hand-sanitising products provided at the Library.

Visit the Library's page

Council Administration Building

The Reception area of Council's Administration building at 23 West Street is open for face-to-face customer service during normal business hours - 8.30am to 5pm, Monday to Friday. You can also call them on 4747 3200, or email

Public Toilets

Council-operated public toilets were reopened to the public on Saturday, May 16.

The toilet locations include:

  • Within the Miles Street carpark, 34 Miles Street
  • Adjoining the Council Administration Office, 23 West Street
  • Within the Sunset Lawn Cemetery
  • Within Captain James Cook Oval, 30 Twenty-third Avenue
  • Within Sunset Oval, Abel Smith Parade
  • Within the Family Fun Park, Church Street
  • Within Playway Park, Railway Avenue
  • Camooweal Town Hall, Camooweal
  • Moondarra Crossing Park

Waste Management Facility

While the Waste Management Facility is open, the Container Exchange area is closed, as of close of business on Sunday, March 29, with people encouraged to hold onto their recyclable containers until the area reopens.

Council Events

Following the advice of the Australian Government and Queensland Health, Council events have had to be cancelled, including:

  • The Isa Street Festival and Street Parade
  • Welcoming Babies Day
  • Morning Melodies for Seniors
  • Anzac Day services

Council will keep the community informed and update this page regularly.

Please refer to the graphics below for further information:

COVID-19 Stage 2 easing


COVID-19 prevention


COVID-19 cold-flu difference



G'day Neighbour

G'day Neighbour resized G'day Neighbour pg 2 resized


If you can help any vulnerable members of our community or those with special needs such as elderly neighbours or disabled persons in your street or neighbourhood, Council encourages you to offer assistance, as they may really need it during this time.

Council have produced a calling card template which can be downloaded and printed here which you can write messages on and deliver to the mailbox of your neighbours and people in your community to let them know that you care, and that you can help.

The community is reminded that it is important to:

  • Continue to practise social distancing (keep 1.5 metres between you and other people);
  • Practise good hygiene (wash your hands regularly), and
  • To stay home if you are feeling sick or unwell.

Council wishes to advise all community members where to access accurate and authorised information relating to matters of health and engaging with health services. As well as this, Council has plans in place to effectively manage community services and needs where possible during this time.

There are a number of authorised organisations providing accurate advice regarding the novel coronavirus outbreak.

For up-to-date information and advice, refer to Queensland Health’s website or the Australian Government Department of Health's website.

COVID-19 Poster Social Distancing
COVID-19 Hygiene in In Your Hands

What is a novel coronavirus?

Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). However novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans.

What are the symptoms of novel coronavirus?

It depends on the virus, but common signs include:

  • fever
  • a cough
  • sore throat
  • fatigue
  • shortness of breath

Anyone who has travelled overseas  in the past 14 days, and feels unwell, should see a doctor immediately. Before your appointment, please call ahead and advise of your symptoms and recent travel so they can prepare for your visit.

People with suspected novel coronavirus will be tested.

Feeling unwell with symptoms? Take the COVID-19 Quiz

Queensland Health have developed a short quiz to answer your questions if your symptoms are those of COVID-19.

Take the quiz by clicking here.

What can I do to protect myself?

There are 5 ways we can all help stop the spread of viruses:

  • Clean your hands regularly with soap and water or alcohol-based hand rubs.
  • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing.
  • Avoid touching your face, nose and mouth. And avoid shaking hands.
  • Stay home if you are unwell.
  • Practice social distancing, which includes staying 1.5m away from others as much as you can.

Looking after yourself by eating a healthy, balanced diet, getting regular physical activity, sleeping well and reducing stress is important all the time.

Public gatherings

As a precautionary measure to help slow the spread COVID-19, all non-essential organised gatherings should not go ahead.

Non-essential businesses are restricted from opening from midday 23 March 2020, including:

  • pubs, registered and licensed clubs (excluding bottle shops attached to these venues), hotels (excluding accommodation)
  • gyms and indoor sporting venues
  • cinemas, entertainment venues and night clubs
  • restaurants and cafes will be restricted to takeaway and/or home delivery
  • religious gatherings, places of worship or funerals (in enclosed spaces and other than very small groups and where the 1-person-per-4-square-metre rule applies)
  • auction houses, real estate auctions and open houses
  • personal services (beauty, nail, tanning, waxing and tattoo salons)
  • spa and massage parlours, excluding health-related services such as physiotherapy
  • play centres (indoor and outdoor)
  • galleries, historic sites and museums
  • health clubs, fitness centres, yoga, barre and spin facilities, saunas, bathhouses and wellness centres and swimming pools
  • community facilities such as community halls, libraries and youth centres, RSL and PCYC
  • gaming and gambling venues
  • indoor and outdoor markets (excluding food markets)

All essential day-to-day activities, such as school and work, can proceed as normal.

Anyone who is feeling unwell should not attend public events, and should stay home from work and school.

(source: Queensland Health)

Council is mitigating the adverse impacts of the emerging COVID-19 outbreak, ensuring the continuation of critical services and the health and safety of its residents, employees and broader community.

This page will keep you updated with the latest official information from Queensland Health, the Australian Government and other relevant agencies as planning continues.

For up to date information visit:

Australian Government - Coronavirus (COVID-19) Health Alert
Australian Government - Coronavirus (COVID-19) Resources
Queensland Government - Novel coronavirus (COVID-19)
Queensland Health - Novel coronavirus (COVID-19) prevention

The safety of the community, customers and staff is our main priority.

Residents are advised to adhere to the health advice provided by Queensland Health or via the COVIDSafe App (information of app)

Council's Local Disaster Management Group (LDMG) will continue to act in the interests of all residents and will remain on high alert regarding this pandemic.

Feeling unwell? If you develop a fever, cough, sore throat or shortness of breath, contact a doctor or call 13HEALTH (13 43 25 84).

Home Confinement, Movement and Gathering Direction

Council is working with businesses, community groups, local event organisers and tourism operators to assist them following the Australian Government's direction which bans non-essential indoor gatherings and all outdoor gatherings. This information is subject to change so we advise you refer to the links below.

For enquiries about local events, please contact Council directly.

For all further information, please refer to the advice from the relevant state and federal agencies:

Limits on public gathering for coronavirus (COVID-19)

Australian Government - Non-essential gatherings
Australian Government - Essential indoor gatherings
Queensland Government - Home Confinement, Movement and Gathering Direction

Local business requirements

Council is continuing to assist providing up to date information for its local business community to ensure everyone is aware of the new requirements, as we all adapt to the progressive nature of the COVID-19 outbreak.

Queensland Government - Non-essential Business Closure Direction (No. 4)

For information on COVID-19, please visit the Queensland Health website:

Frequently asked questions

Does the Queensland Government have an up-to-date list of Frequently Asked Questions?

Yes, the Queensland Government maintains and updates their FAQs every day. Their information sheet answers common questions about COVID-19 including what it is, how it spreads, if you should get tested, who is most and risk and if you should attend public gatherings.

Coronavirus (COVID-19) - Frequently Asked Questions

What is coronavirus disease (COVID-19)?

The coronavirus disease (COVID-19) is caused by a recently identified strain of coronavirus in humans.

Coronaviruses form a large family of viruses that can cause a range of illnesses. These include the common cold as well as more serious diseases like SARS (Severe Acute Respiratory Syndrome), MERS (Middle East Respiratory Syndrome) and the more recent coronavirus disease (COVID-19).

As there is no specific treatment for people who are sick with COVID-19, we all need to remain alert to the common symptoms which include:

  • fever
  • flu-like symptoms, such as coughing or sneezing
  • difficulty breathing, which may develop into pneumonia
  • sore throat
  • fatigue.

How can I keep up-to-date with information and access resources such as posters?

Council is putting out regular information relating to local impacts through this page and social media channels.

Queensland Health also has a range of information, including COVID-19-related posters you can download.

The Australian Government's Department of Health website also has a comprehensive range of reliable information resources including posters for the home and workplace.

For travel advice:

How do I stay well and prevent cross-infection?

  • Wash your hands regularly with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Stay at home if you are unwell.
  • Practise social distancing, keeping 1.5 m away from others.
  • Cover your mouth or nose with your elbow when coughing or sneezing.
  • Use disposable tissues and dispose of them in a bin.
  • Regularly wipe down surfaces with disinfectant.
  • Avoid contact with anyone showing adverse respiratory symptoms.
  • Adhere to the Australian Government's 14-day self-isolation requirement if returning from overseas.

Visit Queensland Health, the lead agency for health advice, for more information on how to stay well and prevent cross-infection.

Will workplaces, schools, shops, supermarkets and airports close down?

The Australian Government has advised that from 16 March 2020, static, non-essential gatherings should be limited.

For all up-to-date information on the limits on public gatherings due to coronavirus (COVID-19) please refer to the Australian Government’s Limits on public gatherings for coronavirus (COVID-19).

Will council services continue as normal?

Council has activated its Business Continuity Plan to ensure the continuation of critical business. Teams are working and planning across Council to ensure continuation of essential services.

Council is receiving regular briefs from Federal and State health authorities to assist with planning; and Pandemic Plans has also been activated.

What resources are available for local businesses?

The Australian Government has announced an economic stimulus package and developed fact sheets for the general public and industry.

The Queensland Government also has released an Immediate Industry Recovery Package to provide relief to Queensland industries, businesses and workers.

Contact 1300 654 687 to find out about business support from Queensland Government.

What information is available for the health and aged care sector?

The Australian Government has developed a range of resources for aged care residents and families. Council has also written to local aged care facilities requesting that they ensure their employees are trained and understand the practices that need to be put in place for the management of disease outbreaks.

The symptoms to monitor are similar to other colds and flus and include:

  • Fever
  • Sore throat
  • Cough
  • Fatigue
  • Difficulty breathing (Australian Government Department of Health, 2020).

To help prevent transmission during an outbreak, routine cleaning should be increased for all common areas. This includes but is not limited to, frequently touched surfaces such as door handles, handrails, bathroom taps, chairs, tables, lift buttons and any shared areas such as common kitchen and dining areas. Surfaces should be cleaned using detergent and warm water and then disinfected.

What happens if I am directed to isolate at home?

The Australian Government has produced a range of facts sheets about home isolation and care.

Resources for people with disability to make a plan for COVID-19

The following resources have been made available by the Queenslanders with Disability Network or the Australia Government Disability Information website or  Helpline Ph: 1800 643 787

The Person-Centred Emergency Preparedness (PCEP) Planning for COVID-19 is for people with disability, to assist them and their supporters to be informed and take actions to prepare for their own individual needs and circumstances during this pandemic.

It is important that people with disability can continue to access their essential supports and services and this includes essential disability supports. This tool helps people think about these essential disability supports across eight different functional areas and make a plan related to what they need to do in this COVID-19 time.

PCEP COVID-19 Planning Tool

Word Version PCEP COVID-19 Planning Tool
PDF Version PCEP COVID-19 Planning Tool

My COVID-19 Plan

Word Version My COVID-19 Plan
PDF Version My COVID-19 Plan

Printable STOP sign

This is a sign that you can put on your front door to let people know you are at higher risk:

Printable Stop Sign