Privacy Complaint

In accordance with the Information Privacy Act 2009 (IP Act), Council has an Information Privacy Policy(PDF, 330KB) which outlines how personal information will be collected and managed.

The IP Act contains two sets of rules:

  • How individuals access and amend their own personal information; and
  • 11 Information Privacy Principles (IPPs).
What is a Privacy Complaint?

A person who considers Council has not dealt with their personal information in accordance with the IP Act may lodge a privacy complaint.

Who Can Make a Privacy Complaint?

Generally, a person can only make a complaint about their own personal information. However:

  • An agent (e.g. lawyer) may complain on behalf of a person, if authorised to do so; or
  • A parent may complain on behalf of their child.
Submitting a Complaint

You can make a complaint:

  • Email to complaints@mountisa.qld.gov.au
  • Posted to the Chief Executive Officer, Mount Isa City Council, PO Box 815, Mount Isa QLD 4825
  • By calling Council on (07) 4747 3200
  • In person at Council's Administration Building, 23 West Street, Mount Isa

If you require assistance making a complaint, contact Council on (07) 4747 3200.

Resolution

If the complaint is not resolved to your satisfaction, and more than 45 business days have passed since the complaint was made, you can refer your complaint to the Office of the Information Commissioner Queensland.

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