Senior Revenue Officer

About the role:

This position is responsible for administering and assisting with the revenue collection function of Council, including the levying of rates and charges, issuing of account receivable invoices, collection of outstanding rates-related and accounts receivable debts, and resolution of external customer enquiries through a customer request management system. The position provides technical and leadership support to the Revenue and Customer Service Coordinator in overseeing the revenue team and providing exceptional customer service to the community.

About you:

• Demonstrated understanding of the application of Federal or State legislation or accounting standards in relation to financial practices.
• Experience in administrating and maintaining corporate financial systems.
• Comprehensive knowledge of, or the ability to acquire knowledge of, the policies, procedures and standards applicable to rating and accounts receivable and debt recovery functions.
• Demonstrated understanding or ability to acquire knowledge of debt recovery practices in accordance with legislative requirements and Council policies
• Demonstrated experience in resolving customer enquiries in relation to account receivable matters.
• Experience using financial systems to raise charges in an account receivable system to issue invoices and credit notes.
• Proven ability to accurately process and maintain data and financial transactions.
• Excellent communication and interpersonal skills including negotiation and conflict resolution.
• High level time management skills and well-developed organisational skills with the ability to independently complete complex tasks and projects within deadlines.
• Experience in the use of the Microsoft Office Suite, particularly Excel.
• Ability to work autonomously as well as participate as a collaborative and productive team member