Change of Financial Software Platform and Payment Delays

Council Staff

Published: 3rd November 2023

Council is writing to inform you that there have been some payment delays during Council’s transition to a new Financial Software platform. We apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.

As Council transitions to the new financial software platform, we are taking extra precautions to ensure that all data is transferred accurately and securely. Regrettable this process has caused delays in our payment processing as council staff adjust to the new system. It is anticipated that the delays may continue for another short period of time.

We kindly ask our suppliers to ensure that ALL Invoices have the councils Purchase Order number on the Invoice.  Without this number on the Invoice, it causes long delays in processing and in turn effects our ability to make regular payments to our suppliers.

Council understands that this may cause some difficulties for you, and we apologise for any inconvenience caused. With your continued support, we are working hard to resolve this issue as soon as possible.

If you have any questions or concerns, please don't hesitate to contact Procurement Services