Water Charges Water Charges

Council changed to a simplified method for charging water from 1st July 2018.

It means that you will now only pay for what you use. This now gives ratepayers more control over the amount of water they use, while ensuring there's adequate funds to cover the cost to Council of water delivery and network maintenance.

We have worked hard to ensure this is a fair system to stop lower water users subsidising heavy users. 

The first water notice for water usage can be expected around February 2019. This will cover water consumed from July 2018 to December 2018.

 

What are the water charges?

From 1st July 2018, water is billed using a two-part charge consisting of:

  • An access charge - this charge will show on your rates notice which is issued half-yearly

  • A consumption charge - this charge is based on the amount of water you use and most residential customers will be billed half-yearly. 

 

Access Charge

This charge will show on your Rates Notice which is issued half yearly.

All properties connected to Council's water supply or capable of connection to the supply will pay an access charge. Please refer to the Frequently Asked Questions document for more information.

 

Consumption Charge

This charge is based on the amount of water that is used.

The majority of Mount Isa residential customers will receive a half yearly water notice.

The majority of Mount Isa non-residential customers will receive a quarterly water notice.

Camooweal customers will receive a half yearly water notice.

For further details please refer to the Frequently Asked Questions document.

 

Water Charges Remission Policy

Council has adopted a Remission Policy to assist Ratepayers who experience financial hardship due to concealed leaks and defined medical purposes. Owner Occupied Residential Properties have also been identified within this policy to receive a concession on their Water Meter Access Charge for 25mm water meters and above. For further details please refer to Council's Water Charges Remission Policy 

If you would like to apply for one of the remissions outlined in the Water Charges Remission Policy, please complete the Financial Assistance Form and submit it to Council with all required documentation.

Applications can be submitted via the following:

Email:

 

city@mountisa.qld.gov.au 

 

In Person:

 

Council Administration building,

23 West Street, Mount Isa

 

By Mail:

 

Addressed to the CEO

Mount Isa City Council

PO Box 815

Mount Isa QLD 4825

 

 

 

 

 

 

 

 

 

 

 


Water Meter Policy: 

The Water Meter Policy explains the process to have a water meter installed and/or changed. Stop meters, faulty meters and reading of meters . For more information, please read Water Meter Policy.

 

More Information:

For more details, please read our Frequently Asked Questions document and Water Charges Fact Sheet.

Water Supply: The Mount Isa Water Board is responsible for the supply of quality bulk water to industrial customers and Mount Isa City Council. For more information please visit our page Water Supply.

Water Restrictions: To read about the current water restrictions including your allocated watering dates and times, please visit our page Water Restrictions.

Water Conservation: To find out how your household can start saving water, please visit our page Water Conservation.

Water Meters: To understand more about your water meter and how it works, please read our Monitor Your Water Usage document and visit our page Understanding Your Water Meter.

 

Information for landlords and tenants. Do you need information on charging water to tenants in residential properties? This information is provided by the Residential Tenancies Authority and you can read the Fact Sheet for full details.