Mount Isa City Council Customer Service Team consists of 5 full-time officers and 1 part-time officer. Our hours of operation are 8:30am to 5:00pm Monday to Friday.
Mount Isa City Council provides a vast range of services and the Customer Service Team can assist you with the following:
- Request for service – i.e. report potholes, water leaks, animals at large etc.
- Complaints
- Animal registration
- Payments for rates or other services
- Cemetery requests & queries
- Water Restrictions
- Parking, Animal, Water & Health Infringement Notices
- Sewerage & drainage plans
- Building file access
The Customer Service Team at Mount Isa City Council is committed to delivering high quality services to all of its customers.
You can expect us to:
- be clear and open in reporting decisions and actions
- consult on key decisions
- treat you with honesty, fairness, sensitivity and dignity
- deal with complaints fairly, promptly and professionally
You can help us by:
- treating our staff with courtesy and respect
- being open and honest in your dealings with us
- letting us know when things change, eg. your address
- paying your bills on time
- providing feedback about our operations and services
Contact us on (07) 4747 3200.
