Complaints Process
Mount Isa City Council has recently adopted a new complaints process that will efficiently and effectively receive, process and address complaints.
General Complaints Process Policy Document
General Complaints Form
Do you have a problem with a Queensland public sector agency?
The Queensland Ombudsman may be able to help
How can we help?
If you feel you have been treated unfairly by a public agency or its staff, then the Queensland Ombudsman may be able to help. They can get to the bottom of the issues quickly and their services are free of charge.
Before complaining to the Ombudsman
Approach the agency you are concerned with and genuinely try to resolve your problem. Make sure you tell them what you want to happen - do you want an apology, a different decision or do you want to change the way things are done? If that doesn't work, then you can contact the Ombudsman.
Contacting the Queensland Ombudsman
Level 25, 288 Edward Street,
Brisbane QLD 4000
Telephone: 07 3005 7067
Toll free: 1800 068 908
TTY: 3006 8174
Fax: 07 3005 7067
Email: ombudsman@ombudsman.qld.gov.au
Web: www.ombudsman.qld.gov.au
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