FAQ's
Are there any overdue fees?
Can I access the internet?
Can I bring my disc in?
Can I get help finding information?
Can I get help using computer?
Can I use my mum/dad's card to borrow?
Can my children join the library?
Does the Library have kid's activities?
Does the Library have photocopying and fax facilities?
Does the Library have word processing facilities?
How do I become a member?
How do I extend/renew my loans?
How long can I borrow items for?
How many items can I borrow?
If the book is at another Library, can I have it brought to Mount Isa?
I'm sure I return the item, yet it is still on my card
I'm just travelling through the area and want to be a member, can I join?
The book I want is out on loan, What can I do?
What are my obligations as a Library member?
What are the Library's opening hours?
What do I do if I have lost my card?
What does the Library do with it's old books?
What is my password?
When can a child become an adult member?
Are there any overdue fees?
Overdue fines are charged at the rate of $1.00 per item per day, after your items have already become 14 days overdue. Regular contributions towards the payment of fines are accepted. If you have any items that are over 3 weeks overdue your borrowing privileges will be suspended until the items have been returned. Provided there is no one else waiting for them, you are able to renew your items online using the Library Catalogue , by phoning 4747 3350, or visiting the Library in person.
Can I access the Internet?
Internet access is available via 7 computer terminals. Bookings are advisable and can be made by phone or in person up to a week in advance. You need to bring in your Library card to use the Internet. Access to the Internet is free for library members but printing incurs a cost of 30c per page (black & white) and 80c per page (colour).
Can I bring my disc in?
Unfortunately, discs, cameras and other storage media from outside the Library cannot be used in the Library computers. Floppy & burnable compact discs can be purchased for downloading and saving at a cost of $2.00 (inc. GST), but these may not be removed from the library.
Can I get help finding information?
For guidance on finding information, assistance with assignments, or recommendations of books to read ask for personal assistance online, or in person at the Library front counter.
Can I get help using computers?
Please ask Library staff if you require assistance in using the computers. Up to 5 minutes assistance can be provided in use of the Internet and Microsoft software.
Can I use my mum/dad’s card to borrow?
You are welcome to lend your card to someone else for the purpose of borrowing Library items, but be aware that as the owner of the Library card you are legally and financially responsible for all transactions performed with that card.
You are NOT able to use someone else's card to access the Library computers.
Can my children join the library?
You may join children legally in your care who are aged 16 and under. You will be legally and financially responsible for all items borrowed on their cards.
Does the Library have kids’ activities?
Storytelling, games and craft activities for toddlers to pre-schoolers happen noisily every Wednesday 10:00 – 10:30am in the Kids’ Space (downstairs in the Library).
Does the Library have photocopying and fax facilities?
Black and white photocopies are 20c each for A4, 40c each for A3.
Faxing and colour photocopying is available at Isaco Stationery Suppliers (over the road from the Library).
Does the Library have word processing facilities?
Library members have free access to 7 computers for creating and saving documents. Bookings are advisable and can be made by phone or in person up to a week in advance. You need to bring in your Library card to use the computers. Documents can be saved to a disc for future use (available for purchase at $2.00 per floppy or burnable disc) or laser printed at a cost of 30c per page (black & white) and 80c per page (colour).
How do I become a Library member?
Come into the Library to join up as a member. Bring two forms of identification – one should show your current local address, e.g. driver’s licence, rates notice or bill.
If you are from outside the Mount Isa/Cloncurry area, you may join as a temporary member.
How do I extend/renew my loans?
Provided your items are less than three weeks overdue and there is no-one else waiting for them, you are able to renew your loans online using the Library Catalogue, by phoning 4747 3350, or visiting the Library in person. Loans can be renewed 3 times.
How long can I borrow items for?
All items may be borrowed for 2 weeks. Provided there is no-one else waiting for items you have on loan, you are able to renew your loans online using the Library Catalogue, by phoning 4747 3350, or visiting the Library in person. Loans can be renewed 3 times.
How many items can I borrow?
15 items may be borrowed at any one time.
Items may include any combination of loanable material, including magazines, large print books, books in languages other than English, DVDs, music CDs, videocassettes, books on cassette and CD, novels and non-fiction books for adults and children.
I think I have lost this item, what can I do?
You are required to pay the replacement cost of the item. Inform Library staff next time you are in the Library and an account will be sent.
If the book is at another Library, can I have it brought to Mount Isa?
If the Mount Isa City Library does not hold the particular title you are after, please feel free to make a SPECIAL REQUEST.. The item you require may be purchased or borrowed from another library (inter-library loan).
I’m sure I returned the item, yet it is still on my card.
Make sure you check thoroughly around your home. Let Library staff know as soon as possible if you are unable to locate the item and an extension on the loan period may be obtained. Until the loan becomes 3 weeks overdue, you will still be able to borrow books. Library staff will check the shelves over a 3 week period and attempt to locate the item. If the item cannot be found during this time, you will be required to pay the replacement cost.
I’m just travelling through the area and want to be a member, can I join?
If you are from other areas in Queensland, interstate, or overseas, you may join as a temporary member. Come into the Library with proof of your permanent address, and if possible, where you are staying locally. There is no charge for temporary membership.
The book I want is out on loan. What can I do?
Members may reserve any items that are already out on loan. When the item is available you will receive notification via phone or post. This is a free service. You may reserve the item by phoning the Library 4747 3350, using the Library Catalogue online, or on your next visit to the Library.
What are my obligations as a Library member?
- Your membership card must be presented each time items are borrowed
- You are responsible for all items borrowed on your card
- Only you may use your membership card to use the Library Internet and word processing computers
- Please advise staff if you change your address
What are the Library’s opening hours?
| Monday | 10am-6pm |
| Tuesday | 10am-6pm |
| Wednesday | 10am-5pm |
| Thursday | 10am-6pm |
| Friday | 10am-5pm |
| Saturday | 9am-1pm |
What do I do if I have lost my card?
Report the lost or stolen card to Library staff immediately to ensure that another person does not use your card. Lost or stolen cards will be replaced on presentation of suitable identification and payment of $2.00 (inc. GST).
What does the Library do with its old books?
Old, discarded Library items are sold by the Library, with proceeds going to the Library book budget. Some items are also donated to Mount Isa based charities and other non-profit organisations.
What is my password?
Your password is required to place reservations, view loans, reservations and membership information via the Library catalogue. This is the alphabetical/numerical password that you chose when signing up for library membership. If you have forgotten your password or not sure whether you have one, Library staff can advise you of your password on presentation of suitable identification in person at the Library front counter.
When can a child become an adult member?
Adult membership commences at age 17.
For more information please consult the Membership Information Brochure
