Mount Isa City Council

  • facebook
  • Home
  • Council
    • Welcome to Mount Isa
    • Work for Council
      • Current Vacancies
      • How to Apply
      • Life at Council
      • Employee Benefits
      • Work Experience
      • Other Information
    • Citizenship Ceremonies
    • Corporate Publications
      • Annual Reports
      • Corporate Plan
      • Operational Plan
      • Financial Reports
      • Budget 2019-20
      • Budget 2018-19
      • Budget 2017-18
      • Past Financial Documents
    • Corporate Structure
    • Mayor and Councillors
      • Role, Conduct and Renumeration
      • Register of Interest
      • Mayor
      • Deputy Mayor Phil Barwick
      • Councillor George Fortune
      • Councillor Jean Ferris
      • Councillor Paul Stretton
      • Councillor Mick Tully
      • Councillor Peta MacRae
    • Meeting and Minutes
      • Ordinary Meeting Agenda & Minutes
    • Rates & Charges
      • Pay my Rates
      • Rates Payment Commitment
      • Fees and Charges
      • Rate Information
      • Change of Postal Address
      • Pensioners
      • Frequently Asked Questions
    • News and Announcements
      • Latest News
      • Newsletter
    • Tenders & EOIs
      • Current Tender Opportunities
      • Expressions of Interest
      • Awarded Tenders
      • Tender Process
    • Policies and Procedures
      • Community
      • Environment and Health
      • Finance
      • Governance
      • Human Resources
      • Parks and Sports
      • Planning and Development
      • Procurement
      • Property
      • Roads and Drainage
      • Waste and Recycling
      • Water and Sewerage
    • Right to Information
      • Disclosure Log
      • Lodge a Request
      • Publication Scheme
      • Website Privacy and Security Statement
    • Customer Service
      • Public Interest
      • Customer Service Policy
      • Administrative Action Complaints
      • Complaints Management Policy
      • Complaints Management Process
      • Contact Us
    • Delegation Documents
  • Building, Planning and Business
    • Batch Plant
    • Capital Works
    • Development and Land Use
      • Application Forms
      • LG Infrastructure Plan
      • Interactive Mapping
    • Economic Development
    • Plumbing Applications
    • Town Planning Scheme
    • Tenders
  • Water, Waste and Roads
    • Drains and Waterways
      • Drains
      • Flood Maps
    • Drinking Water Quality Plan
    • Mount Isa Refuse Tip
    • Parking
      • Prohibited Activities
    • Roads and Bikeways
      • Roads
      • Bikeways
      • Footpaths and Nature Strips
    • Rubbish Collection
      • Public Holidays
      • Caring for your Bin
      • Refuse Collection Route
    • Water Restrictions
      • Current Water Restrictions
      • Understanding your Water Meter
      • Water Conservation
      • Mount Isa Water Board
    • Waste Reduction and Recycling Plan
      • QLD Container Refund Scheme
    • Water Supply
    • Waste Management
      • Waste Levy
    • Water Charges
  • Community and Environment
    • Community Consultation
    • Community Events
      • New Year's Eve Family Night
      • Australia Day 2020
      • Christmas in the City
      • Isa St Bridge Reopening
    • Community Services
      • Community Directory
      • MIETV
      • Our Region
    • Seniors
    • Grants and Funding
      • Community Grants
      • Regional Arts Development Fund
      • Other Grants
    • Land and Pest Management
      • Flying Fox Management
      • Weeds and Vegetation
      • Pest Management Plan
      • 1080 Wild Dog Baiting
      • What is your General Biosecurity Obligation (GBO)
      • Biosecurity Obligation and Land Management
      • Biosecurity Plan
    • Overgrown or Unsightly Allotments
    • Disaster Management
    • Local Cultural Heritage Study
    • GraffitiStop
    • Animal Management
      • Microchipping
      • Lost Animals
      • Registration
      • Adopting pound animals
      • Owning a Cat
      • Owning a Dog
      • Getting a new pet?
      • Animal Management Act
      • Barking dogs
      • Dangerous, menacing and restricted dogs
    • Environmental Fact Sheets
    • Report Illegal Dumping
    • Fun Park Mural Project
  • Facilities, Sports and Leisure
    • Cemeteries
    • Public Facilities
      • Family Fun Park
      • Splashez Aquatic Centre
      • Library
      • Camooweal Aerodrome
      • MIETV
    • Parks and Grounds
    • Sport and Recreation
      • Parks and Grounds
      • Resources
  • Library
    • Library Home
    • Location and Opening Hours
    • Library Services
    • Kids Library
    • e-Resources
      • Bolinda e-Audio
      • Beamafilm
    • What's On
    • Frequently Asked Questions
    • Visit Our Facebook Page
    • Online Catalogue
  • Online Services and Forms
    • Animal Management
    • Cemetery
    • Building and Planning
    • Council property alteration or hire
    • Environmental Health
    • Local Laws
      • Public Notices
    • Plumbing
    • Rates and Finance
    • Sanitation and Rubbish Collection

Mount Isa City Council

  • facebook
  • Home
  • Council
    • Welcome to Mount Isa
    • Work for Council
      • Current Vacancies
      • How to Apply
      • Life at Council
      • Employee Benefits
      • Work Experience
      • Other Information
    • Citizenship Ceremonies
    • Corporate Publications
      • Annual Reports
      • Corporate Plan
      • Operational Plan
      • Financial Reports
      • Budget 2019-20
      • Budget 2018-19
      • Budget 2017-18
      • Past Financial Documents
    • Corporate Structure
    • Mayor and Councillors
      • Role, Conduct and Renumeration
      • Register of Interest
      • Mayor
      • Deputy Mayor Phil Barwick
      • Councillor George Fortune
      • Councillor Jean Ferris
      • Councillor Paul Stretton
      • Councillor Mick Tully
      • Councillor Peta MacRae
    • Meeting and Minutes
      • Ordinary Meeting Agenda & Minutes
    • Rates & Charges
      • Pay my Rates
      • Rates Payment Commitment
      • Fees and Charges
      • Rate Information
      • Change of Postal Address
      • Pensioners
      • Frequently Asked Questions
    • News and Announcements
      • Latest News
      • Newsletter
    • Tenders & EOIs
      • Current Tender Opportunities
      • Expressions of Interest
      • Awarded Tenders
      • Tender Process
    • Policies and Procedures
      • Community
      • Environment and Health
      • Finance
      • Governance
      • Human Resources
      • Parks and Sports
      • Planning and Development
      • Procurement
      • Property
      • Roads and Drainage
      • Waste and Recycling
      • Water and Sewerage
    • Right to Information
      • Disclosure Log
      • Lodge a Request
      • Publication Scheme
      • Website Privacy and Security Statement
    • Customer Service
      • Public Interest
      • Customer Service Policy
      • Administrative Action Complaints
      • Complaints Management Policy
      • Complaints Management Process
      • Contact Us
    • Delegation Documents
  • Building, Planning and Business
    • Batch Plant
    • Capital Works
    • Development and Land Use
      • Application Forms
      • LG Infrastructure Plan
      • Interactive Mapping
    • Economic Development
    • Plumbing Applications
    • Town Planning Scheme
    • Tenders
  • Water, Waste and Roads
    • Drains and Waterways
      • Drains
      • Flood Maps
    • Drinking Water Quality Plan
    • Mount Isa Refuse Tip
    • Parking
      • Prohibited Activities
    • Roads and Bikeways
      • Roads
      • Bikeways
      • Footpaths and Nature Strips
    • Rubbish Collection
      • Public Holidays
      • Caring for your Bin
      • Refuse Collection Route
    • Water Restrictions
      • Current Water Restrictions
      • Understanding your Water Meter
      • Water Conservation
      • Mount Isa Water Board
    • Waste Reduction and Recycling Plan
      • QLD Container Refund Scheme
    • Water Supply
    • Waste Management
      • Waste Levy
    • Water Charges
  • Community and Environment
    • Community Consultation
    • Community Events
      • New Year's Eve Family Night
      • Australia Day 2020
      • Christmas in the City
      • Isa St Bridge Reopening
    • Community Services
      • Community Directory
      • MIETV
      • Our Region
    • Seniors
    • Grants and Funding
      • Community Grants
      • Regional Arts Development Fund
      • Other Grants
    • Land and Pest Management
      • Flying Fox Management
      • Weeds and Vegetation
      • Pest Management Plan
      • 1080 Wild Dog Baiting
      • What is your General Biosecurity Obligation (GBO)
      • Biosecurity Obligation and Land Management
      • Biosecurity Plan
    • Overgrown or Unsightly Allotments
    • Disaster Management
    • Local Cultural Heritage Study
    • GraffitiStop
    • Animal Management
      • Microchipping
      • Lost Animals
      • Registration
      • Adopting pound animals
      • Owning a Cat
      • Owning a Dog
      • Getting a new pet?
      • Animal Management Act
      • Barking dogs
      • Dangerous, menacing and restricted dogs
    • Environmental Fact Sheets
    • Report Illegal Dumping
    • Fun Park Mural Project
  • Facilities, Sports and Leisure
    • Cemeteries
    • Public Facilities
      • Family Fun Park
      • Splashez Aquatic Centre
      • Library
      • Camooweal Aerodrome
      • MIETV
    • Parks and Grounds
    • Sport and Recreation
      • Parks and Grounds
      • Resources
  • Library
    • Library Home
    • Location and Opening Hours
    • Library Services
    • Kids Library
    • e-Resources
      • Bolinda e-Audio
      • Beamafilm
    • What's On
    • Frequently Asked Questions
    • Visit Our Facebook Page
    • Online Catalogue
  • Online Services and Forms
    • Animal Management
    • Cemetery
    • Building and Planning
    • Council property alteration or hire
    • Environmental Health
    • Local Laws
      • Public Notices
    • Plumbing
    • Rates and Finance
    • Sanitation and Rubbish Collection
Back

Breadcrumb Breadcrumb

  • mountisa
  • Council
  • Customer Service

Share:

Page Menu

Council Council

  • Welcome to Mount Isa
  • Work for Council
  • Citizenship Ceremonies
  • Corporate Publications
  • Corporate Structure
  • Mayor and Councillors
  • Meeting and Minutes
  • Rates & Charges
  • News and Announcements
  • Tenders & EOIs
  • Policies and Procedures
  • Right to Information
  • Customer Service
    • Public Interest
    • Customer Service Policy
    • Administrative Action Complaints
    • Complaints Management Policy
    • Complaints Management Process
    • Contact Us
  • Delegation Documents

Customer Service Customer Service

The purpose of these policies is to advise on the service that can be expected from Council, and the procedures that can be taken if someone is not satisfied with Council decisions or actions. 

Customer Service Policy

Read More

Complaints Management Policy

Read More

Complaints Management Process

Read More

Contact Us

Read More
  • Contact Council
  • |
  • Right to Information
  • |
  • Jobs at Council
  • |
  • Pay a Bill
  • |
  • Community Events
  • |
  • Fees & Charges

© 2016 Mount Isa City Council

Login